Final week, an 85-year-old lady discovered herself stranded at Orlando Worldwide Airport (MCO) — the primary airport for Walt Disney World Resort vacationers — as a consequence of reported negligence on the a part of airline employees.
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Patty Bough’s household shared with Orlando FOX 35 information that Frontier Airways staff had been purported to wheel the aged traveler to her gate, however nobody ever got here for her. Stranded at MCO for over 14 hours, Bough finally suffered a panic assault that almost despatched her to the hospital.
Per FOX 35’s report on the unlucky state of affairs:
Patty stated she was purported to board her Frontier flight at 8:30 a.m. She stated her granddaughter wasn’t capable of undergo safety as a result of she didn’t have a boarding move.
“I simply became a complete nightmare,” stated Patty’s daughter Susie Mages. “Now she’s sitting on the airport from 8:30 this morning to 10:30 tonight. Then she’s flying into an airport that’s two hours away from me. We received’t get in till 1 a.m.”
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Frontier employees reportedly informed Bough’s household to contact the Transportation Safety Administration (TSA) about getting a “gate move” in order that her household may escort her into the airport terminal; nevertheless, per the TSA, solely airways can provide gate passes to vacationers.
A spokesperson informed Central Florida’s FOX affiliate, “Airways are chargeable for seeing that passengers with particular wants are proven the correct respect and help in attending to the plane.”
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The information station went on to notice that Frontier issued a response to their inquiry, saying, “Sadly, our service supplier didn’t obtain a wheelchair help request for Ms. Bough. Requests must be made upfront. We remorse this resulted in a journey disruption.”
Nevertheless, Bough’s household disputes this, even presenting a receipt that proved wheelchair help was requested on her boarding move.
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Mages stated of her mom:
“She’s so weak and so fragile proper now however I simply thought that I had all my geese in a row. I simply can’t think about how this has all gone like this. Even for somebody to say right here let’s get your mother on one other flight.”
Right now, it’s not recognized if the household will take authorized motion towards Frontier Airways.
What do you concentrate on this traveler being stranded at MCO?
When you have plans to journey to Central Florida quickly, go to the official Disney World web site to plan your subsequent magical trip to Walt Disney World Resort’s 4 theme parks — Magic Kingdom, EPCOT, Disney’s Animal Kingdom, and Disney’s Hollywood Studios — and the Disney Springs buying and eating district OR the official Disneyland web site to plan your journey to Disneyland Resort’s two theme parks — Disneyland Park and Disney California Journey Park — and the Downtown Disney District!